GPO Box 9998,
Brisbane QLD 4001
From overseas (apart from Norfolk Island)
Please call +61 2 6289 1133 if you reside outside Australia.
This number connects callers from outside Australia with the national DVA VAN Contact Centre.
If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.
Hearing or speech impairment assistance
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
- Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
- Internet relay users connect to the NRS then ask for 1800 838 372
Financial hardship policy
If you are experiencing financial difficulties or are struggling to make a payment, please click here to know more about financial hardship policy or email us at firstname.lastname@example.org, alternatively call us on 1300 552 662.