Postal Address

GPO Box 9998,
Brisbane QLD 4001


Phone Number

Telephone: 1300 552 662
Fax: (02) 6215 9503


Have questions for us?

Please complete the Contact us form to connect with the DSHI team

From overseas (apart from Norfolk Island)

Please call +61 2 6289 1133 if you reside outside Australia.

This number connects callers from outside Australia with the national DVA VAN Contact Centre.

Interpreter service

If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.

You can call TIS on 131 450 or visit the TIS website.

Hearing or speech impairment assistance

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
  • Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
  • Internet relay users connect to the NRS then ask for 1800 838 372

Financial hardship policy

If you are experiencing financial difficulties or are struggling to make a payment, please click here to know more about financial hardship policy or email us at dsh@dva.gov.au, alternatively call us on 1300 552 662