Name Claim number How did you notify DSH Insurance of your claim? - None - Phone Email Fax Letter Other How soon did you receive a response from DSH Insurance? - None - Immediately Within a few hours Within 24 hours Within 48 hours More than 48 hours Fieldset 1 If a DSH Insurance representative inspected your home, how happy were you with their work including their professionalism, timeliness, communication and action taken? - None - Happy Neutral Unhappy Very unhappy N/A Comments Given the nature of the damage, my claim was finalised: - None - Very Quickly Quickly As expected A little slowly Very Slowly The damage was repaired by: - None - A repairer appointed by DSHIS A veterans' Home Maintenance Line (VHML) repairer A repairer I chose myself I received cash and/or repaired the damage myself Fieldset 2 If a repairer was appointed by DSH Insurance , were you happy with their service, timeliness and workmanship? - None - Very happy Happy Neutral Unhappy Very unhappy Comments How happy are you with the way your claim was handled and the final outcome? - None - Very happy Happy Neutral Unhappy Very unhappy DSHIS values your feedback. We would appreciate any information you are able to provide to enable us to improve our service.
