DSH Insurance takes top honour in Roy Morgan Customer Satisfaction Awards

Defence Service Homes (DSH) Insurance has once again been recognised for its exceptional customer service, winning the General Insurer of the Year in the 2022 Roy Morgan Customer Satisfaction Awards. This prestigious award is a testament to DSH Insurance's commitment to providing outstanding service and support to those who have served or are currently serving in defence of our nation, as well as their families.

The annual Roy Morgan Customer Satisfaction Awards, held in late September, encompassed a wide range of categories, with 280 popular Australian brands competing in 40 different categories. DSH Insurance emerged as the clear winner in the General Insurer category, thanks to its unwavering dedication to customer satisfaction.

Wayne Perry, the General Manager DSH Insurance, emphasised that winning this prestigious award is a reflection of the Scheme’s commitment to providing exceptional service to its customers.

‘Our staff at DSH Insurance have been fantastic in their commitment, making sure we understand customer requirements and offer uninterrupted insurance with unmatched service’ says Wayne.

This is not the first time DSH Insurance has received this accolade, having previously won the award in 2012 and 2014. DSH Insurance's consistent recognition as General Insurer of the Year highlights its ongoing dedication to meeting customer needs and providing them with the highest level of service.

‘With this latest achievement, DSH Insurance continues to set a benchmark for excellence and customer satisfaction, well done team’, says Wayne.

The Roy Morgan Customer Satisfaction Awards is based on survey responses from 60,000 Australian consumers who were asked to name and rate the companies they interacted with across various industries.