Latest news

Thank you for your patience

Following the recent Townsville floods, we’ve received a large number of claims. While our priority is to quickly respond to all policyholders, those in the worst-affected areas often need urgent assistance. We thank you for your patience and understanding.

If you have any concerns or feedback please email:

Have you been affected by the recent heavy rainfall or flooding in North Queensland?

Photo of a river flooded and flood level indicators showing the water level close to 1 metre's depth.

If you need to lodge a claim as a result of the rainfall or flooding use our online claim form.

For more information visit flood advice.

For emergency help call SES on 132 500.

Your Defence Service Homes Insurance building policy covers flood, including water that has escaped, or been released from, a reservoir or dam.

Is your policy up for renewal soon?

image of a clipboard with a form ready for filling in.

It is important we have the correct information for your home because we make decisions to insure you based on this information. Please make sure you review the information on your renewal notice and if you need to make changes complete our property details form.


DSH loans are available to buy, build, modify or repair a house/ unit, and to refinance a mortgage over a house/ unit.

What are you looking for?

Got a loan but haven't borrowed the maximum $25 000? You can apply to borrow the difference.

See also: additional loans

Do you need a new motor insurance policy?

DSHI has introduced a new motor insurance policy which allows you to get a quote and manage your policy completely online.

Are you fully insured?

Use the DSHI home building replacement cost calculator to determine the replacement cost of your home.

Contact us to update an existing policy or take out a new policy.