Home » Insurance » At DHS Insurance we walk the walk – A 2020 wrap-up

At DHS Insurance we walk the walk – A 2020 wrap-up

Women answering phones in the call centreAt DSH insurance we continued to serve you through the challenging times, which meant identifying roadblocks and overcoming those through listening to your feedback.
Here are some of the changes we’ve made in last 12 months based on your suggestions.

Addressed the disparity in eligibility criteria

We expanded access to our home building insurance for additional 600,000 veterans and members of the Australian Defence Force regardless of their type or length of service. This includes reservists, peacekeepers and widow(er)s. Check your eligibility!

Support during the pandemic

We put in place arrangements to ensure the health and safety of our policyholders, loss adjusters and building contractors, and our team continued to work at full strength, focused on providing you with prompt responses to queries and claims.

Seamless claims process

Provided claims assistance to over 1,400 policyholders affected by the numerous catastrophe events in 2020, from the bushfires through to several severe storms, floods, and multiple hailstorms.

A man browsing the DSH website on his laptop.

User centric new website

You pointed out specific issues, we listened and gave our website a fresh face - giving you access to latest information and resources. Explore our re-designed website!

Staying connected

Launched an e-newsletter providing you with a quarterly dose of news, events and latest insurance updates – right to your inbox.

Clear next steps – go to guides

Our easy-to-understand FAQ’s on our website guides you along the way by answering your most-asked questions and recommending next steps – saving you time. Find relevant FAQ’s here!

As we head into first few months of 2021, our most significant mission, as always, continues to be providing you with the very best when it comes to all things insurance. We’ve got some exciting improvements to share with you in coming months, so stay tuned and stay in touch — we’re just getting started.

Got more feedback? Email us at dsh@dva.gov.au