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Ensuring continuity of insurance services

COVID-19 continues to affect all of us. Our policyholders are at the centre of what we do. As we continue to look after your needs with sensitivity, mutual respect and compassion, please expect delays in our response due to COVID-19 affecting our staff and suppliers during this time. We are working hard to continue to look after our policyholders, maintaining our regulatory compliance and we will attend to your request as soon as we can.

We appreciate your support and thank you for your patience.


Postal Address

GPO Box 9998,
Brisbane QLD 4001


Phone Number

Telephone: 1300 552 662
Fax: (02) 6215 9503


Have questions for us?

Please complete the Contact us form to connect with the DSHI team

Interpreter service

If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.

You can call TIS on 131 450 or visit the TIS website.

Hearing or speech impairment assistance

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
  • Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
  • Internet relay users connect to the NRS then ask for 1800 838 372