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Impacted by the recent storms & floods?

With severe weather and record flooding currently affecting South Queensland and parts of New South Wales, we hope you are safe and staying updated with the latest weather conditions and advice from support services. For emergency assistance, please call SES on 132 500.

Our policyholders can lodge a claim on 1300 552 662 or online.

Stay safe, we are here for you. More information.


Postal Address

GPO Box 9998,
Brisbane QLD 4001


Phone Number

Telephone: 1300 552 662
Fax: (02) 6215 9503


Have questions for us?

Please complete the Contact us form to connect with the DSHI team

Interpreter service

If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.

You can call TIS on 131 450 or visit the TIS website.

Hearing or speech impairment assistance

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
  • Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
  • Internet relay users connect to the NRS then ask for 1800 838 372