Payment options

Defence Service Homes Insurance Scheme (DSHI) strives to provide a quality product and exceptional service at all times. This extends to all areas, including the availability of payment options.

Listed here for your convenience are the current options.

Direct Debit (for payment through bank account or credit card only). Not available for Travel or CTP:
Simply call 1300 552 662. Have your notice, bank details (BSB & account number) or credit card details and the Direct Debit Request Agreement readily available.
(Direct Debit Request Agreement — PDF 149 KB)

BPAY (for annual payments only):
Contact your bank, credit union or building society to make this payment from your cheque, savings or credit card account. Quote biller code 908178 and your policy number (shown on the front of your renewal notice) as the customer reference.

Telephone:
Simply call 1300 304 989. Have your notice and credit card details readily available. This is a 24 hours, 7 days a week service.

Internet:
You can make your payments online by visiting our Online Payment Facility

Mail:
Please detach the Payment Advice from your Notice and send, with your cheque or credit card details, to GPO Box 9998 Brisbane QLD 4001. We remind you not to send cash through the mail. 

In person:
Present your cash or cheque, together with the complete Notice, to any Australia Post Office. Cheques should be made payable to "DSH Insurance" and marked Not Negotiable.

If at any time you are having difficulty with any of these options please ring 1300 552 662 for assistance. We encourage you to provide us with feedback. If you feel our services could be enhanced in any way, please contact us.